Shipping policy

Processing time

All orders are shipped from stock. Orders placed before 2pm on a business day are dispatched within 1–2 business days. Orders placed at weekends or on public holidays are dispatched the next business day.

If an item sells out between your order and dispatch, we will email you immediately with the choice of waiting for restock or a full refund.

Delivery times

Once dispatched, delivery typically takes 6–10 business days. Delivery times are estimates and are not guaranteed — carrier delays, customs inspections, weather and public holidays can extend them.

Tracking

Every order ships with tracking. You will receive a shipping confirmation email containing your tracking number as soon as your order leaves our facility. Tracking information can take 24–72 hours to begin updating after the number is issued; this is normal and does not mean your parcel has not moved.

Shipping costs

Shipping costs are calculated at checkout and shown before you pay.

Where we ship

We ship to addresses within the destinations listed at checkout. If your country does not appear at checkout, we are not currently able to ship there.

Customs, duties and import taxes

For international orders, any customs duties, import taxes or handling fees charged by your country are the responsibility of the recipient and are not included in the price you pay us. We cannot predict these charges. Refusing a parcel to avoid customs charges does not entitle you to a refund of shipping costs.

Incorrect addresses

Please check your shipping address carefully at checkout. If you notice a mistake, email info@bumperfloat.com immediately — we can usually correct it before dispatch. Once a parcel has shipped we cannot redirect it, and orders returned to us because of an incorrect address will be refunded less the shipping cost.

Lost or delayed parcels

If tracking has shown no movement for 10 business days, or your parcel is confirmed lost by the carrier, contact us at info@bumperfloat.com with your order number. We will open an investigation with the carrier and either replace your order or refund it in full.

Questions

Email info@bumperfloat.com and we will reply within 2 business days.