Refund policy

Returns and refunds

We want you to be happy with your Bumper Float. If you are not, here is exactly how returns and refunds work.

Cancelling an order

You may cancel your order for a full refund at any time before it is dispatched. There is no fee and you do not need to give a reason. Email info@bumperfloat.com with your order number as soon as possible — we dispatch within 1–2 business days, so please contact us quickly.

Once an order has been dispatched it cannot be cancelled, but you can return it under the 30-day policy below.

Returns after delivery

You may return your Bumper Float within 30 days of delivery for a refund, provided it is in resaleable condition with all original packaging and accessories. Items that have been damaged through use, modified, or returned without their packaging may receive a partial refund or be declined.

To start a return, email info@bumperfloat.com with your order number and a short description. We will reply within 2 business days with return instructions and an address. Items sent back without a return authorisation cannot be processed.

Damaged, faulty or incorrect items

Inspect your order on arrival. If the item is faulty, damaged, or not what you ordered, contact us at info@bumperfloat.com within 7 days of delivery with photographs and your order number. We will replace it or refund it in full, including any shipping you paid, and we will cover the cost of the return.

Return shipping costs

If you are returning an item because it is faulty, damaged or incorrect, we pay the return shipping. If you are returning an item because you changed your mind, you pay the return shipping.

Refund timing

Once we receive and inspect your return we will email you to confirm the outcome. Approved refunds are issued to your original payment method within 5 business days. Depending on your bank or card issuer it may take a further 5–10 business days to appear on your statement.

Cancellations made before dispatch are refunded within 3 business days of your request, as no return is required.

Exchanges

The fastest way to exchange an item, including for a different colour, is to return the original for a refund and place a new order.

Questions

Email info@bumperfloat.com. We answer every message within 2 business days.